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The Bottom Line Expert Opinion: Customer Service
Money & Business

The Bottom Line Expert Opinion: Customer Service

...the goal, at least rhetorically, is to improve efficiency and individual care, in practice this can cause serious problems. Geoff Sharrock investigates this trend in his article “Students aren’t customers…or are they?” This article was written to accompany the Winter 2015-16 series of The Bottom Line. For more information on the series, visit the series page....
What is forensic science?
Science, Maths & Technology

What is forensic science?

...careful observation and the linking of concepts and ideas, but it may also require the development of technology and new experimental approaches. The term forensic comes from the Latin word forensis, which refers to a Roman business place known as the forum. The forum was a busy site where civic meetings were convened and criminal matters were debated. People accused of a...
Do our clothes shopping habits require retail therapy?
Nature & Environment

Do our clothes shopping habits require retail therapy?

...careful really” “I know I've been so disappointed with some of the cheaper stuff I've bought and I thought well if I added all that together and bought something that was really nice it would probably do me more favours” Comments such as these indicate that by selecting fewer, well considered and sometimes better quality garments it may be possible to achieve the...
Causal loop diagrams
Science, Maths & Technology

Causal loop diagrams

...careful to be as accurate as possible by acknowledging any distinctions between a proportional change in the same direction and a direct change in the same direction (or vice versa). Use links and arrows to show the direction of the variables ‘cause and effect’ relationships. Mark the links with an ‘s’ and an ‘o’ to show the nature of (same or opposite) the...
Are mobile phones increasing health inequality in India?
Health, Sports & Psychology

Are mobile phones increasing health inequality in India?

...care in areas where most people own mobile phones. This was especially the case for people without mobiles who live in areas with high ownership of these devices. Using data from the 2005 and 2012 rounds of the Indian Human Development Survey, Haenssgen selected 12,000 households that had an illness in both years. In 2005, only three per cent of rural Indian households...
Race and Youth Policy: working with young people
Education & Development

Race and Youth Policy: working with young people

...care for people who can’t look after themselves or who need assistance in looking after themselves, are provided by voluntary agencies. So it’s what we do on a voluntary basis for each other. But also actually and probably the most unsung area is what happens informally in informal relationships between individual citizens. And an awful lot of our welfare, we actually...
People-centred designing
Science, Maths & Technology

People-centred designing

...care in their use, but many accidents also result from perfectly normal use of things such as cookers, heaters and even furniture. Of course, many domestic accidents involve young children, or elderly or infirm people; relatively young, healthy adults are less accident-prone. But surely designers realise that not everyone is a young, healthy adult? [Figure 3] Figure 3...
Level 1: Introductory 12 hrs
Ratio, proportion and percentages
Science, Maths & Technology

Ratio, proportion and percentages

...adults; or a proportion: the proportion of children in the village population is a quarter. This OpenLearn course provides a sample of level 1 study in Mathematics...Ratio, proportion and percentages: Learning outcomes - After studying this course, you should be able to: with simple ratios convert between fractions, decimals and percentages explain the meaning of ratio,...
Level 1: Introductory 5 hrs