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The Bottom Line Expert Opinion: Customer Service
Money & Business

The Bottom Line Expert Opinion: Customer Service

...the goal, at least rhetorically, is to improve efficiency and individual care, in practice this can cause serious problems. Geoff Sharrock investigates this trend in his article “Students aren’t customers…or are they?” This article was written to accompany the Winter 2015-16 series of The Bottom Line. For more information on the series, visit the series page....
View article The Bottom Line Expert Opinion: Customer Service
Article 5 mins
Do our clothes shopping habits require retail therapy?
Nature & Environment

Do our clothes shopping habits require retail therapy?

...careful really” “I know I've been so disappointed with some of the cheaper stuff I've bought and I thought well if I added all that together and bought something that was really nice it would probably do me more favours” Comments such as these indicate that by selecting fewer, well considered and sometimes better quality garments it may be possible to achieve the...
View article Do our clothes shopping habits require retail therapy?
Article 5 mins
Causal loop diagrams
Science, Maths & Technology

Causal loop diagrams

...careful to be as accurate as possible by acknowledging any distinctions between a proportional change in the same direction and a direct change in the same direction (or vice versa). Use links and arrows to show the direction of the variables ‘cause and effect’ relationships. Mark the links with an ‘s’ and an ‘o’ to show the nature of (same or opposite) the...
View video Causal loop diagrams
Video 10 mins
Are mobile phones increasing health inequality in India?
Health, Sports & Psychology

Are mobile phones increasing health inequality in India?

...care in areas where most people own mobile phones. This was especially the case for people without mobiles who live in areas with high ownership of these devices. Using data from the 2005 and 2012 rounds of the Indian Human Development Survey, Haenssgen selected 12,000 households that had an illness in both years. In 2005, only three per cent of rural Indian households...
View article Are mobile phones increasing health inequality in India?
Article 5 mins
What is forensic science?
Science, Maths & Technology

What is forensic science?

...careful observation and the linking of concepts and ideas, but it may also require the development of technology and new experimental approaches. The term forensic comes from the Latin word forensis, which refers to a Roman business place known as the forum. The forum was a busy site where civic meetings were convened and criminal matters were debated. People accused of a...
View article What is forensic science?
Article 10 mins
Customer Service: Expert's Corner with Professor Sally Dibb
Money & Business

Customer Service: Expert's Corner with Professor Sally Dibb

...care? What is the impact of poor customer service on a business and how much does it cost them to invest in improving their infrastructure? To delve deeper into this topic, Professor Sally Dibb, internationally renowned academic in Marketing at the Open University Business School, is here to answer a few more questions following this week’s episode of The Bottom Line....
View article Customer Service: Expert's Corner with Professor Sally Dibb
Article 5 mins
Women and the fight to reclaim higher education
Society, Politics & Law

Women and the fight to reclaim higher education

...care for students was described as highly gendered, putting particular pressures on junior female staff in particular. A culture of pressure and exploitation within academia was also emphasised: ‘Academia can take, and take, and take. If you’re someone who wants to support students and colleagues, this can easily become exploitative’. This was echoed by another UCU...
View article Women and the fight to reclaim higher education
Article 5 mins
Conversations and interviews
Money & Business

Conversations and interviews

...careful with questions of the latter sort; are you being fair to your respondent in not giving them time to think? Does your respondent have time available for an extended conversation or would they appreciate a very brief conversation? Before now, I have got halfway through a series of questions with a colleague when I noticed them looking at their watch and displaying...
View course Conversations and interviews
Level 2: Intermediate 5 hrs