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The Bottom Line Expert Opinion: Customer Service
Money & Business

The Bottom Line Expert Opinion: Customer Service

...based on their race, gender, age or ethnicity. Unconscious or conscious stereotypes may hinder equality in customer service. Companies must, therefore, be pro-active in ensuring that values of diversity and fairness are at the core of their customer service strategy and practice. Zachary Brewster, Jonathan R. Brauer and Michael Lynn highlight these concerns in their...
Are mobile phones increasing health inequality in India?
Health, Sports & Psychology

Are mobile phones increasing health inequality in India?

...based in Deoghar in Jharkhand, India, says mobile phones are enhancing the efficiency of health workers. For example, they can now identify and track at-risk patients, instead of waiting for the patients themselves to access medical services. “I very much disagree with the data. Mobile technology is actually reducing the discrimination,” he says. NEEDS previously won...
Looking globally: the future of education Badge icon
Education & Development

Looking globally: the future of education

...based on your reaction to these statistics? There is much to be positive about in the way education has developed but before we can decide if it is fit for purpose, it may be useful to explore what the purpose of education should be. Activity 2 Purposes and challenges in today’s education Timing: Allow approximately 45 minutes Part A Watch the following Royal Society of...
LGBTQIA rights: why The Good Friday Agreement matters
Society, Politics & Law

LGBTQIA rights: why The Good Friday Agreement matters

...based on their sexual orientation. With this protection in place LGBTQIA+ people were able to open about their sexual orientation and relationships within their workplaces increasing their visibility. In 2004, new legislation was introduced recognising hate crimes, or crimes motivated by hate, allowing increased sentencing for perpetrators of these crimes at the...
Mashing up the Union Jack
Society, Politics & Law

Mashing up the Union Jack

...Based on Gil’s former workshop designs, I and Dijana Rakovic of Counterpoints Arts invited schools to map out diversity that exists in their daily life and community. I have explored similar ideas and used asset-based participatory methodologies in action research projects. Together with Gil, this mapping was explored and represented through creating a flag with...
The weakness of European Wales
Society, Politics & Law

The weakness of European Wales

...based on participation rather than ancestry that much easier to sustain, just because there are relatively few criteria available which might serve to exclude. Moreover, despite its protestations of modernity, political nationalism in Scotland relies quite heavily on a cultural inheritance from the past. The Holyrood government has already been accused by some teachers,...
The Cyber Armour: A podcast which champions voices and safety of women and girls in the digital world
Society, Politics & Law

The Cyber Armour: A podcast which champions voices and safety of women and girls in the digital world

...based abuse and were sexually explicit. In Wales, 1 in 3 young women experienced online violence, and 1 in 3 LGBTQ+ identifying women had experienced online violence. Young women also more commonly experience sexually explicit online violence. In Northern Ireland only 12 per cent of women experienced online violence, however, young women and LGBTQ+ people were more likely...
Introduction to music theory 1: form
History & The Arts

Introduction to music theory 1: form

...la la’). Choruses also tend to contain a song’s most memorable and engaging musical material. In the next activity, you will try to identify verses and choruses in a new song. Activity 2 Listening to ‘I’ll Be Around’ Timing: Allow around 10 minutes Part 1 Listen to the first two minutes of Audio 2 and identify where the verses and choruses begin. Enter the track...