1,097 search results
Understanding your customers
Money & Business

Understanding your customers

...et al. (2017) argue that customer experience management (CEM) is the most relevant way of pursuing long-term customer loyalty, and thus ensuring the long-term success of an organisation. CEM takes a very broad view of ‘satisfying customer requirements’ (CIM, 2015). It emphasises that a customer’s relationship with an organisation often begins well in advance of...
View course Understanding your customers
Level 2: Intermediate 8 hrs
Environmental management and organisations
Nature & Environment

Environmental management and organisations

...circulation system coastal system agricultural system political system economic system social system decision-making system management system accounting system. Activity 2 should raise your awareness of the links, in language at least, between systems and environment. But it is more than just language. Thinking in terms of systems shapes the way natural and environmental...
View course Environmental management and organisations
Level 2: Intermediate 15 hrs
Addysg gynhwysol: deall yr hyn a olygwn (Cymru)
Education & Development

Addysg gynhwysol: deall yr hyn a olygwn (Cymru)

...et al., (1999) fod Datganiad Salamanca a phroclamasiynau eraill gan y Cenhedloedd Unedig wedi cael dylanwad mawr ar safbwyntiau rhyngwladol am gynhwysiant. Ugain mlynedd yn ddiweddarach, neilltuwyd rhifyn cyfan o'r International Journal of Inclusive Education (2019, Rhifyn 23, t. 7–8) i erthyglau am Ddatganiad Salamanca 25 mlynedd ar ôl iddo gael ei lunio, a nododd...
View course Addysg gynhwysol: deall yr hyn a olygwn (Cymru)
Level 1: Introductory 5 hrs
Teaching secondary mathematics
Education & Development

Teaching secondary mathematics

...et al., 1997) view of mathematics, not teaching discrete chunks of mathematics but supporting students in seeing how each topic draws on and extends the ideas that they have worked with before. Being a connectionist teacher also requires you to think about how the mathematics that your students are learning is part of the real world and why learning is important to them...
View course Teaching secondary mathematics
Level 3: Advanced 11 hrs
Criminology beyond crime
Society, Politics & Law

Criminology beyond crime

...et al., 2010; Tombs and Whyte, 2010). The concept of social harm can be used to open up the possibilities of new narratives in such areas as Green Criminology and eco crime, human rights, and human security. It creates new considerations of how to govern global social relations and alternative ways of conceiving justice. Within this framework, it is possible to consider a...
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Level 3: Advanced 3 hrs
Understanding operations management
Money & Business

Understanding operations management

...et al., 1990) which developed from the highly successful Toyota Production System. It focuses on the elimination of all forms of waste from a production system. A focus on driving inventory levels down also exposes inefficiencies, reduces costs and cuts lead times. Mass customisation (Pine et al., 1993) which seeks to combine high volume, as in mass production, with...
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Level 3: Advanced 4 hrs
Storïau unigol: safbwyntiau ar waith cymdeithasol
Health, Sports & Psychology

Storïau unigol: safbwyntiau ar waith cymdeithasol

...et al., 2012) Fel y mae'r ddau weithiwr cymdeithasol yn y fideos yn dangos, mae llunio'r cysylltiad rhwng profiad personol a'r hyn y mae gweithwyr cymdeithasol yn ei gynnig i'w hymarfer yn gam cynnar pwysig i ddod yn ymarferydd myfyriol. Mae ymarfer gwaith cymdeithasol da yn ymwneud yn bennaf â chydberthnasau (Wilson et al., 2011) ac ymgysylltu'n effeithiol â defnyddwyr...
View course Storïau unigol: safbwyntiau ar waith cymdeithasol
Level 1: Introductory 2 hrs
Difference and challenge in teams
Money & Business

Difference and challenge in teams

...et al., 2012) drawn from an OU MBA course on ‘Sustainable creative management’. DIALECTICAL APPROACHES These techniques use creative conflict within the decision-making process to help identify and challenge assumptions and create new perceptions. The devil’s advocate approach can expose underlying assumptions, but tends to emphasise the negative. Dialectical...
View course Difference and challenge in teams
Level 1: Introductory 2 hrs