Glossary

An alternative term for the voluntary sector.

Organisations being open about what they do, what they spend money on, what they pay their staff, general recruitment and working practices, and so on. Being transparent helps to build trust in an organisation.

People who give their time for free to lead or steer voluntary organisations. Trustees usually specialise in different areas such as finance, fundraising, management, marketing and so on. They set the strategy and overall direction for the organisation and work in conjunction with paid staff and operational volunteers.