Further reading
If you’re interested in reading more about conversation analysis, you might like to look at Paul ten Have’s book on this: ten Have, P. (2007) Doing conversation analysis: A practical guide (2nd edn). Sage Publications Ltd. Available at: https://psycnet.apa.org/doi/10.4135/9781849208895
To read more on health communication, you could look at the following account which draws on 29 million words of online patient feedback on the NHS in the UK and 11 million words in responses from NHS providers: Baker, P., Brookes, G. and Evans, C. (2019) The Language of Patient Feedback: A Corpus Linguistic Study of Online Health Communication. (Routledge Applied Corpus Linguistics). Available at: https://www.research.lancs.ac.uk/ portal/ en/ publications/ the-language-of-patient-feedback(966185ac-1a14-44e1-b7b5-4f7290099022).html [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] .