References
ACAS (2022) Mediation at work: What mediation is and how it can help. Available at: https://www.acas.org.uk/mediation (Accessed: 31 July 2025).
Benjamin, R. (1990) ‘The physics of mediation: the reflections of scientific theory in professional mediation practice’, Mediation Quarterly, 8(2), pp. 91–113.
Fairclough, N. (1989) Language and Power, London, Routledge.
Ferguson, L., MacLulich, C. and Ravelli, L. (1995) Meanings and Messages: Language Guidelines for Museum Exhibitions, Sydney, Australian Museum.
Greatbatch, J. and Dingwall, T. (1999) ‘Professional neutralism and family mediation’ in Sarangi, S. and Roberts, C. (eds) Talk, Work and Institutional Order: Discourse in Medical, Mediation and Management Settings, Berlin, Mouton de Gruyter, pp. 271–92.
Halliday, M.A.K. and M.M.I.M (2013) Halliday’s Introduction to Functional Grammar, fourth edn, London, Routledge.
Kokoeva, L.T., Garunova, N.N., Gurkina, D.A., Slepenok, Y.N. and Stepanova, L.P. (2022) ‘Mediation as a Way to Resolve Conflicts’, in Popkova, E.G. (ed.) Business 4.0 as a Subject of the Digital Economy. Advances in Science, Technology & Innovation, Springer, Cham. Available at: https://link.springer.com/chapter/10.1007/978-3-030-90324-4_143 (Accessed: 31 July 2025).
Martin, J.R., Zappavigna, M., Dwyer, P. and Cléirigh, C. (2013) ‘Users in uses of language: embodied identity in Youth Justice Conferencing’, Text & Talk, 33(4–5), pp. 467–96.
National Careers Service (n.d.) Family mediator. Available at: https://nationalcareers.service.gov.uk/job-profiles/family-mediator (Accessed: 31 July 2025).
Stokoe, E. (2014) ‘From talk to text: using the “Conversation Analytic Role-play Method” to engage (potential) mediation clients in spoken and written communication’, Language in Conflict. Available at http://www.languageinconflict.org (Accessed: 31 July 2025).