An introduction to public leadership
An introduction to public leadership

Start this free course now. Just create an account and sign in. Enrol and complete the course for a free statement of participation or digital badge if available.

3.2.1 Dealing with complexity in teams

In public services, two very specific sources of complexity in how teams are constructed and led are:

  • the need to work across organisational boundaries on issues of strategic importance to the service as a whole
  • the need to work closely with other public service agencies – such as health, fire and rescue and social services – to tackle complex social and community problems.

In the following video, Professor Jean Hartley outlines some aspects of these complexities, using the example of developing and implementing policy to tackle drug abuse. Meanwhile, a number of our police leaders explain some of the complexities they work with in their respective teams.

Download this video clip.Video player: ou_futurelearn_police_vid_1046.mp4
Copy this transcript to the clipboard
Print this transcript
Show transcript|Hide transcript
Interactive feature not available in single page view (see it in standard view).

Activity 2

If you work in or with the public services (as they were broadly defined in the early part of this course), it is very likely you will have experience of cross-boundary teams or multi-agency teams, either as a member or as a stakeholder in their work. You will probably be aware of some of the tensions inherent in such working arrangements.

Think about all the teams and groups that you are a member of, and identify whether they are concerned with task or with belonging. Some groups will be both.

  • What issues does this analysis highlight?
  • Where are the strongest relationships?
  • Which relationships between you and a group do you feel need to be strengthened?
  • Are there some conflicting relationships?
  • How can these be managed?
To use this interactive functionality a free OU account is required. Sign in or register.
Interactive feature not available in single page view (see it in standard view).

Before moving on, answer these quick multiple-choice questions about leading teams.

Activity 3

According to Richard Hackman’s (2002) view of team-working, which of the following is an element of an effective team?


Well-being of the members is nurtured by the team.


Clear deadlines for delivery.


Well-defined team roles.

The correct answer is a.


They appreciate, respect and help each other, or motivate each other. The other two ingredients of effective teams are, in Hackman’s view, that the team produces high quality outputs and that the team as a whole are able to reflect on and learn from successes and failure.

According to West’s (2004) description, which one of the following is not one of the four types of team?


High performing team.


Dysfunctional team.


Cosy team.

The correct answer is a.


West (2004) preferred the phrase ‘full functioning team’ to describe a team with high levels of task reflexivity, enabling it to be focused on learning and improvement and highly adaptable, and with high levels of social reflexivity, enabling it to be very cohesive and resilient. While a team may be high performing, if it doesn’t also have reflexivity than it may not be adaptable for future challenges.

Which one of the following is identified as a source of complexity for public service teams?


Complexity of the problems associated with public service provision.


Members of the public with differing views of the priorities for public service provision.


Public service professionals required to work in several teams simultaneously.

The correct answers are a, b and c.

Take your learning further

Making the decision to study can be a big step, which is why you'll want a trusted University. The Open University has 50 years’ experience delivering flexible learning and 170,000 students are studying with us right now. Take a look at all Open University courses.

If you are new to University-level study, we offer two introductory routes to our qualifications. You could either choose to start with an Access module, or a module which allows you to count your previous learning towards an Open University qualification. Read our guide on Where to take your learning next for more information.

Not ready for formal University study? Then browse over 1000 free courses on OpenLearn and sign up to our newsletter to hear about new free courses as they are released.

Every year, thousands of students decide to study with The Open University. With over 120 qualifications, we’ve got the right course for you.

Request an Open University prospectus371