Skip to main content

About this free course

Become an OU student

Download this course

Share this free course

An introduction to public leadership
An introduction to public leadership

Start this free course now. Just create an account and sign in. Enrol and complete the course for a free statement of participation or digital badge if available.

2.2.4 Innovation in the public services

In this brief excerpt from a lecture given to an international audience in 2013, Professor Jean Hartley examines the distinctions between improvement, change and innovation in the context of public services. She examines innovation, once again highlighting some of the specific challenges for public leaders of applying and adapting conventional leadership principles.

Download this video clip.Video player: ou_futurelearn_police_vid_1023.mp4
Copy this transcript to the clipboard
Print this transcript
Show transcript|Hide transcript
 
Interactive feature not available in single page view (see it in standard view).

As Professor Hartley suggests, significant changes or innovations in public service provision often happen as a result of the actions of a politician.

Activity 3

Identify the most fundamental recent change or innovation in your own sphere, and think about (a) how you responded, (b) how your colleagues and/or staff responded, and (c) how the public responded. In what ways did it ‘change the relationship’ between you, your colleagues and the public who use your service?

To use this interactive functionality a free OU account is required. Sign in or register.
Interactive feature not available in single page view (see it in standard view).