An introduction to public leadership
An introduction to public leadership

Start this free course now. Just create an account and sign in. Enrol and complete the course for a free statement of participation or digital badge if available.

2.2.4 Innovation in the public services

In this brief excerpt from a lecture given to an international audience in 2013, Professor Jean Hartley examines the distinctions between improvement, change and innovation in the context of public services. She examines innovation, once again highlighting some of the specific challenges for public leaders of applying and adapting conventional leadership principles.

Download this video clip.Video player: ou_futurelearn_police_vid_1023.mp4
Copy this transcript to the clipboard
Print this transcript
Show transcript|Hide transcript
 
Interactive feature not available in single page view (see it in standard view).

As Professor Hartley suggests, significant changes or innovations in public service provision often happen as a result of the actions of a politician.

Activity 3

Identify the most fundamental recent change or innovation in your own sphere, and think about (a) how you responded, (b) how your colleagues and/or staff responded, and (c) how the public responded. In what ways did it ‘change the relationship’ between you, your colleagues and the public who use your service?

To use this interactive functionality a free OU account is required. Sign in or register.
Interactive feature not available in single page view (see it in standard view).

Take your learning further

Making the decision to study can be a big step, which is why you'll want a trusted University. The Open University has 50 years’ experience delivering flexible learning and 170,000 students are studying with us right now. Take a look at all Open University courses.

If you are new to University-level study, we offer two introductory routes to our qualifications. You could either choose to start with an Access module, or a module which allows you to count your previous learning towards an Open University qualification. Read our guide on Where to take your learning next for more information.

Not ready for formal University study? Then browse over 1000 free courses on OpenLearn and sign up to our newsletter to hear about new free courses as they are released.

Every year, thousands of students decide to study with The Open University. With over 120 qualifications, we’ve got the right course for you.

Request an Open University prospectus371