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Working in diverse teams
Working in diverse teams

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Week 4: Effective communication skills for team performance

Introduction

To begin Week 4, first watch the following video in which Lynne Johnson introduces the week.

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Transcript

LYNNE:
This week, you'll be revisiting some of the communication skills that were mentioned last week when you were considering what types of actions would help move the group towards the next stage of team development. These will include decision making, how to successfully deal with conflict, and providing feedback effectively. You'll take time to reflect on your own experience of dealing with conflict and reaching decisions in groups and teams you've been part of, and consider what good feedback looks like and how feedback you provide can be improved.
This week's exploration of communication skills will take you up to the halfway point in this course. Well done for getting this far, and I hope you're enjoying it.
NARRATOR:
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By the end of this week, you will be able to:

  • outline some of the key skills needed for effective teamwork
  • consider how effective the communication skills have been in teams you have been part of
  • explain four models of decision making
  • understand how to give feedback effectively.

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