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Working in diverse teams
Working in diverse teams

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3.1 Useful tips for dealing with conflict

Here are some useful tips for dealing with conflict.

1 Recognise that disagreement is expected: disagreement is actually what teams need in order to thrive. Make time for the disagreements and get used to questioning what other people in the team are saying. Be prepared to voice your opinion and back it up with facts and logic when probed by other team members.

2 Put emotions to one side and practice listening: accept that other members of the team are going to have different ideas and confronting these differences is not a personal attack but an attempt to open up thinking.

3 When you see conflict, label it: stating calmly that there are differences of opinion around the table helps people remain professional and see it as just that – differences of opinion. It helps to recognise that this is going to be a time for discussing these differences and can encourage quieter members to share their own opinion.

Next you will look at different techniques for making decisions within a team.