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Law and change: Scottish legal heroes
Law and change: Scottish legal heroes

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2.4 Caroline Mockford

More recent examples of individuals making a difference can be seen, for example, in the petition submitted by Caroline Mockford (a community activist with The Poverty Alliance) to the Scottish Parliament campaigning for calls to NHS Direct to be made free. Having been charged £8 by her mobile phone provider for ringing NHS Direct, Caroline Mockford wanted to raise awareness of the disproportionate impact that this would have on users most likely to access the service, particularly children, the elderly and those with disabilities. Such calls are now free of charge as a new number was subsequently introduced.

Figure 5 A public petition