Skip to main content

About this free course

Download this course

Share this free course

Sure, I know how to talk to people!
Sure, I know how to talk to people!

Start this free course now. Just create an account and sign in. Enrol and complete the course for a free statement of participation or digital badge if available.

2 Research into difficult conversations

Sometimes in life people have to have difficult conversations. Examples of difficult conversations might include ending romantic relationships, communicating disapproval to children about bad behaviour, and managing a staff member whose performance is problematic at work.

Described image
Figure 1 Police suspect interview

Another excellent example of a really difficult conversation is a police suspect interview. In the next section, you will learn more about the research relating to these challenging conversations.