A transformation process is one where something it turned into something else.
Sometimes, it's easy to see what has happened - like when a dairy takes milk and makes cheese from it.
With services, though, it can be harded to imagine, but the principle is the same - so a hospital changes people who are unwell into people who are fit.
Some business activity involves a lot of transformation processes - turning milk into cheese, then turning the cheese into shredded cheese, then turning the shredded cheese into a pizza topping.
Transformation processes take many forms
Taking a thing and physically turning it into something else - a piece of wood into a chair, or milk into cheese. This is manufacturing.
Changing where something, or somebody is - delivering a letter, taking a taxi ride. This is transport.
Transfer of ownership - selling someone a block of cheese, or hiring a pedalo for half an hour. This is supply.
Storage or accomodation of items, people or information - renting out a house, or providing cloud storage services. This is a service.
Putting information into a different format, or to a different use - reading a gas meter, or compiling a spreadsheet. This is also a service.
Changing people's physical or mental states - health services or massage chairs. This is another type of service.
This article is adapted from material for The Open University course in Business Management. See a full list of OU Business School courses
butterly emerging from a cocoon by Emmanuelle Bourgue CC-BY-NC-ND
Tillamook cheese factory by Kristina D.C. Hoeppner CC-BY-SA
Hahnemann Hospital and Homœopathic Dispensaries by Wellcome Library CC-BY
woodworking by conespider CC-BY-NC-ND
delivery people by Garry Knight CC-BY
checkout lane by Random Retail CC-BY
lockers by nachans CC-BY
gas meters by Lisa Padilla CC-BY
fitness class by Nottingham Trent University CC-BY-NC-ND