This free course was written by Tim Williams.

Except for third-party materials and otherwise stated, content in this course is made available under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 Licence (CC BY-NC-SA 4.0).

Third-party material

This course contains no third-party material.

Use of AI

This course was developed by Tim Williams with the assistance of Claude, an AI assistant from Anthropic. Claude was used to expand the author's course outline into lesson text, and to create Figures 1 to 4, the course image, the course banner and the completion badge. The figures illustrate the author's own models: the PMO Operating Model Wheel, the PMO maturity model and the continuous improvement cycle. The author reviewed and edited all content.

Prompts used

• "Help me to create a complete online course for OpenLearn … for the management, delivery, leadership and maturity of a PMO service using the content and images from the attached … 10 separate modules/lessons and an end of course assessment."
• "Create a course image and a course banner" and "The banner image … must be 785x350."
• "Create a statement of completion and a course completion badge …"