Step-by-step engagement guide: working with SMEs using values
Introduction
This engagement guide focuses on face-to-face visits with SME owners and managers, which may be taking place for a variety of reasons, such as a site tour, an energy audit or simply an informal meeting. The guide complements the insights presented in the Effective communication guide [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] , and is split into three sections, which cover some of the key values-related issues that you may wish to consider before, during and after your visit. Simply click on the title or image in each box below to examine the relevant stage of the engagement process in more detail.
