3.5.1  G — Greet the client

• In the first case, give your full attention to your clients.
• Greet them in a respectful manner and introduce yourself after offering seats.
• Ask them how you can help them.
• Tell them that you will not tell others what they say.
• If the counselling is in a health institution, you have to explain what will happen during the visit, describing physical examinations and laboratory tests if necessary.
• Conduct counselling in a place where no-one can overhear your conversation.