3.5.1  G — Greet the client

  • In the first case, give your full attention to your clients.
  • Greet them in a respectful manner and introduce yourself after offering seats.
  • Ask them how you can help them.
  • Tell them that you will not tell others what they say.
  • If the counselling is in a health institution, you have to explain what will happen during the visit, describing physical examinations and laboratory tests if necessary.
  • Conduct counselling in a place where no-one can overhear your conversation.

3.5  Steps in family planning counselling: the GATHER approach

3.5.2  A — Ask the clients about themselves