Working with patients and colleagues


Welcome to Section 2 of the Introducing practical healthcare course where you will look at how the healthcare assistant role involves working with other people. Once completed, you will be given the opportunity to obtain a ‘Working with patients and colleagues’ badge. This section will take approximately 3.5 hours to complete.

This section will first consider how a healthcare assistant works in a person-centred way, and introduce the idea of patient care plans. You will reflect upon the importance of values when working in a caring role. It will then consider the need for successful communication within healthcare settings, and you will be shown a few examples of barriers to communication. Along with this, you will learn about the importance of correctly handling information and obtaining patient consent and confidentiality. Lastly, this section will explore working as part of a team and the reasons why situations of conflict may sometimes arise.

Learning outcomes