This free course was written by Joanne Thomas (consultant for the Open University) and Emma Lipscombe (Learning and Workforce Development Officer for UNISON), with contributions from Ruth Beretta (staff tutor for the Open University).

Except for third party materials and otherwise stated (see terms and conditions [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] ), this content is made available under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 Licence.

The material acknowledged below is Proprietary and used under licence (not subject to Creative Commons Licence). Grateful acknowledgement is made to the following sources for permission to reproduce material in this free course:

Every effort has been made to contact copyright owners. If any have been inadvertently overlooked, the publishers will be pleased to make the necessary arrangements at the first opportunity.


Figure 1: © Ace Stock Ltd/Alamy

Figure 2: Food Standards Agency (

Figure 3: © Nano/

Figure 4: (left) ©; (centre) ©; (right) ©

Figure 5: © unknown

Figure 6: (left) © dblight/; (right) © David FR/

Figure 7: © sturti/

Figure 8: © highway starz-photography/


‘A healthcare assistant who loves her job’ including transcript: courtesy Unison (

‘A day in the life of a hospital ward: working with patients’ including transcript: © The Open University

‘Support with eating and drinking’ including transcript: © The Open University

‘Health and Safety on the ward’ including transcript: courtesy Unison (


Video ‘The Lodge: public space’ including transcript: © The Open University