Learning Outcomes for Study Session 9

When you have studied this session, you should be able to:

9.1  Define and use correctly all of the key words printed in bold. (SAQ 9.1)

9.2  Briefly describe the considerations for good governance of a water utility. (SAQ 9.2)

9.3  Describe the various factors to be considered in keeping a water treatment plant operational. (SAQ 9.3)

9.4  List the steps that should be followed in dealing with customer concerns. (SAQ 9.4)

9.5  Outline the main parameters used to define water quality standards. (SAQ 9.5)