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In the arenas of health and social work, management is a crucial part of ensuring quality of service and care for users and staff, and the development of services and standards into the future. The discussions and interviews in this album focus on the importance of management strategies and techniques and garner the opinions and insights of staff at all levels, as well as those in care. These in-depth and frank audio tracks give a real-life sense of the managerial experience, including starting the job, day-to-day planning and the implementation of policy and good practice. This material forms part of The Open University course K303 Managing care.
Track 1: Managing care
A short introduction to this album
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Tracks in this podcast:
| Track | Title | Description |
|---|---|---|
| 1 | Managing care | A short introduction to this album Play now Managing care |
| 2 | Moving into management | Anita's frank and personal audio diary charts her progress in the world of management and highlights the challenges and decisions she now faces. Play now Moving into management |
| 3 | Caring for quality | How is the quality of service offered by providers maintained and assessed? Managers and staff analyse how services are continually maintained and improved today. Play now Caring for quality |
| 4 | Changes and transitions | Moving into residential care can often be a troubling experience. Managers and residents discuss how it can be made easier. Play now Changes and transitions |
| 5 | Organisational change | The Beeches is service for people with learning difficulties that has recently undergone radical change. How can a manager ease the transition and maintain quality of service? Play now Organisational change |
| 6 | An integrated service | The Somerset Partnership is an NHS trust that integrates both health and social services. Management and staff discuss how services can be efficiently integrated. Play now An integrated service |
| 7 | Managing to protect | This discussion looks at managing staff in the area of adult and child protection. It deals with the training needs of staff in a series of demanding and sensitive roles. Play now Managing to protect |
| 8 | Learning from mistakes and challenges | How inquiries have shaped policy in children's residential care, and the systems in place to prevent managers from repeating their mistakes. Play now Learning from mistakes and challenges |
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Audio reviews
1. Moving into Management
This section explores the transition into a management role. It highlights the challenges, responsibilities and decisions that managers face when entering management.
2. Caring for Quality
The focus is on quality of care and services. Managers and staff need to assess, maintain and continuously improve the quality of the services they provide.
3. Changes and Transitions
This section looks at the experience of moving into residential care. It considers how managers and residents can work together to make this transition easier and less difficult.
4. Organisational Change
Using The Beeches as an example, this section examines how a manager can deal with major organisational change while maintaining the quality of service for people with learning difficulties.
5. An Integrated Service
This section discusses the integration of health and social care services. The example of the Somerset Partnership NHS Trust shows how different services can be integrated and managed more efficiently.
6. Managing to Protect
This part focuses on adult and child protection. It also highlights the importance of appropriate staff training when working in demanding and sensitive roles.
7. Learning from Mistakes and Challenges
The final section looks at how inquiries and past mistakes have influenced policies in children's residential care. It emphasises the importance of systems that help managers learn from mistakes and prevent them from happening again.
Overall rating: 10/10