Acknowledgements

This free course was written by Mike Lucas and Laurie Knell.

Except for third party materials and otherwise stated (see terms and conditions [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] ), this content is made available under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 Licence.

The material acknowledged below is Proprietary and used under licence (not subject to Creative Commons Licence). Grateful acknowledgement is made to the following sources for permission to reproduce material in this free course:

Images

Course image © nearthecoast/Alamy

Introduction image © adisa/iStockphoto.com

Figures

Figure 2 © Mikolette/Getty Images

Text

Activity 4 Active Listening – extract adapted from Active Listening, edited by Michael H. Hoppe, pp 9–12, Center for Creative Leadership, 2006.

Section 2.2 extract adapted from Kuhnke, E. (2012), Communication Skills for Dummies, Chichester (pp. 60–61), John Wiley & Son.

Audio visual

Section 4.1 video The importance of identifying vulnerability in community policing. Speaking at the November 2016 conference of the College of Policing, College CEO, Chief Constable Alex ) licensed under the terms http://www.college.police.uk/ Legal/Documents/Non_Commercial_ College_Licence.pdf © College of Policing.

Every effort has been made to contact copyright owners. If any have been inadvertently overlooked, the publishers will be pleased to make the necessary arrangements at the first opportunity.

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