This free course was written by Mike Lucas and Laurie Knell.
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Course image © nearthecoast/Alamy
Introduction image © adisa/iStockphoto.com
Figure 2 © Mikolette/Getty Images
Activity 4 Active Listening – extract adapted from Active Listening, edited by Michael H. Hoppe, pp 9–12, Center for Creative Leadership, 2006.
Section 2.2 extract adapted from Kuhnke, E. (2012), Communication Skills for Dummies, Chichester (pp. 60–61), John Wiley & Son.
Section 4.1 video The importance of identifying vulnerability in community policing. Speaking at the November 2016 conference of the College of Policing, College CEO, Chief Constable Alex ) licensed under the terms http://www.college.police.uk/ Legal/Documents/Non_Commercial_ College_Licence.pdf © College of Policing.
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