First Published: 24/01/2017
After studying this course, you should be able to:
Implement a variety of skills and techniques aimed at improving collaborative working and decision-making with community members and partners
Understand the role of all stakeholders in delivering effective solutions to local community safety problems.
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This course has been developed by The Open University with support from the Police Service of Northern Ireland and can be accessed free of charge.
First Published: 24/01/2017
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Welcome to this four-week free course Collaborative problem solving for community safety.It examines some of the ways which OU specialists in creative problem solving recommend to tackle difficult problems, and how to implement them in a community setting.To start your work on this course, watch the following video introduced by Open University academic and course author, Mike Lucas.In this short video Mike gives you an overview of what you will be learning. In week 1, we begin by looking at...
Welcome to Week 1.This week we look at Learning and experience; Active listening skills; Developing empathy and building relationships; and Identifying vulnerability.Sharpening your observational skills and drawing on previous experience to develop empathy with others are useful starting points in improving your contribution to community safety.
Welcome to Week 2.This week we look at Searching for and making sense of information; Identifying community stakeholders and assessing their interests; and Building network relationships.Information is an essential resource for problem solving, and comes in a variety of forms. You will start this week by focusing on the information you hold or can gather about the community you are part of.
Welcome to Week 3.This week we look at Learning to communicate more effectively; Communicating with colleagues and peers; Communicating with the community and the general public; and Working with partner services and groups.The word ‘communicate’ comes from the Latin word communicare, meaning ‘to give’ or ‘to share’. So, clearly, the idea of communication has always involved more than one person....
Welcome to Week 4.This week we look at Learning through reflection; Assessing critical problems in community settings; Different approaches to decision making; and Identifying potential solutions.The key to effective problem solving and decision making is the ability to reflect on past actions and experiences in order to understand our own assumptions about the current situations we face....
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