This free course was written by Alun Morgan. It was first published in April 2020.
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Figure 1: © SolStock/Getty Images
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Figure 3: © The Open University
Figure 4: From Lefevre, M. (2010) Communicating with children and young people, Policy Press
Figure 5: © Dean Mitchell/iStock
Figure 6: Adapted from Gast, L. and Bailey, M. (2014) Mastering Communication in Social Work, London and Philadelphia, Jessica Kingsley Publishers
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