Collaborative problem solving for community safety
Collaborative problem solving for community safety

Start this free course now. Just create an account and sign in. Enrol and complete the course for a free statement of participation or digital badge if available.

Free course

Collaborative problem solving for community safety

2 Communicating with colleagues and peers

2.1 The basic communication model

The main reason for speaking or writing is to communicate with other people. This consists of giving them a written or spoken message they can understand and respond to. As illustrated in Figure 2, communication takes place when a sender, in this case a speaker or a writer, sends a message to a receiver, in this case a listener or a reader. The receiver often responds to the sender by speaking or in writing.

Described image
Figure 2 The basic communication model

The key feature of this process we will look at first is the concept of feedback. As we will see, this is a vital tool for developing your skills when you are communicating with colleagues and peers on a one-to-one basis.

CPS_1

Take your learning further

Making the decision to study can be a big step, which is why you'll want a trusted University. The Open University has 50 years’ experience delivering flexible learning and 170,000 students are studying with us right now. Take a look at all Open University courses.

If you are new to University-level study, we offer two introductory routes to our qualifications. You could either choose to start with an Access module, or a module which allows you to count your previous learning towards an Open University qualification. Read our guide on Where to take your learning next for more information.

Not ready for formal University study? Then browse over 1000 free courses on OpenLearn and sign up to our newsletter to hear about new free courses as they are released.

Every year, thousands of students decide to study with The Open University. With over 120 qualifications, we’ve got the right course for you.

Request an Open University prospectus371