General
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Artificial intelligence is transforming how businesses communicate. For many small and local companies, much of their customer contact still happens through phone calls and text messages, channels where missed responses can quietly result in lost work and income.
This course introduces the practical use of AI phone answering systems and AI-powered SMS automations to help businesses capture every lead, provide instant responses, and make communication faster, more consistent, and more reliable.
It is designed for two main groups of learners:
- Business owners who want to strengthen their lead capture and customer communication systems for greater revenue, lower overhead, and higher efficiency.
- Aspiring AI professionals who wish to understand how AI phone and SMS systems are designed, implemented, and maintained so they can build a career in AI automation.
Throughout the course, you’ll explore how AI receptionists and messaging systems work, what types of automation are currently available, and how they can connect seamlessly with existing business tools such as calendars and booking software.
You’ll also study real examples from industries like home services, healthcare, and retail, seeing how AI can be applied to everyday communication tasks to prevent lost revenue and support business growth.
For those pursuing an AI career, the course provides insight into emerging professional roles and potential industries adopting voice and SMS automation technologies.
By the end of the course, learners will understand the core principles of AI voice answering systems, AI receptionists, AI employees, and AI-powered SMS automation.
They will be able to evaluate suitable solutions for different business contexts and understand how these technologies can be applied responsibly to improve customer experience, communication reliability, and operational performance.