Acknowledgements

All of the course content, images, stories, text, visuals, PDFs, word games, and related materials were created by Eileen Kleinman and Camille Sharon Kleinman, and is made available under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 Licence (CC BY-NC-SA 4.0).

The author would like to extend her sincere gratitude to the incredible team at The Open University for their support, hard work, and dedication to making education accessible to anyone, anywhere. Your commitment to high-quality education and innovation has been truly inspiring.

Thank you for providing a platform that empowers learners worldwide and for your invaluable help in bringing the courses to life!

References

Invoca. (2022, March 15). How much missed sales calls cost home services businesses. Invoca Blog. https://www.invoca.com/blog/how-much-missed-sales-calls-cost-home-services-businesses

Dialzara. (2023, July 10). Missed calls: Hidden costs and AI solutions. Dialzara Blog. https://dialzara.com/blog/missed-calls-hidden-costs-and-ai-solutions