In every local business, from garage door repair to dental clinics, the same problem repeats daily: calls go unanswered, messages pile up, and opportunities quietly disappear.

Most small business owners don’t even realize how much revenue slips away simply because no one picked up the phone.

AI voice and SMS automation changes that.

This course was created for two audiences:

Business owners and service providers who want to stop losing leads, lower their costs, and grow through smarter customer communication.

Aspiring AI professionals and freelancers who want to build a career creating, managing, or optimizing these AI systems for others.

Throughout the course, you’ll learn how modern AI phone and text systems work and how they can instantly answer calls, respond to missed calls by text, qualify leads, and book appointments automatically even while you sleep.

You’ll discover the three main types of AI agents: phone receptionists, SMS text responders, and outbound follow-up agents.

Real examples from plumbers, roofers, florists, and clinics will show exactly how these systems translate into measurable profits.

If you’re a business owner, you’ll learn:

• How to choose the right AI system for your size, budget, and industry.
• What to look for in a reliable agency or freelancer to set it up.
• How to design conversations that sound warm, professional, and on-brand.
• How to integrate AI with your calendars, booking tools, and CRMs.
• How to measure ROI and track performance like a marketing campaign.

If you’re an aspiring AI specialist or freelancer, you’ll gain practical insights into:

• How to design conversation flows and voice personalities.
• How to set up and train AI systems for real businesses.
• How to start or grow an AI automation agency.

The key metrics, trends, and tools shaping the future of voice AI.

By the end, you’ll understand how to use AI to increase revenue, save time, and deliver faster, more professional customer experiences.

You’ll also know how to turn these same skills into a profitable service career in one of the fastest-growing fields of modern business.

Whether your goal is to modernize your company or launch your own AI automation career, this course will show you exactly how to get there, step by step, clearly, and without technical overwhelm.

Tip: To receive a free Statement of Participation certificate, you'll need to create a free account, enroll in this course, and go through all the lessons.