Welcome to this training module on interviewing clients. We are using the term ‘interview’ but think of it as a ‘conversation with a purpose’ rather than any formal process such as a job interview. As a volunteer you will meet and talk with many clients, all of whom will have different needs. Communicating effectively with them will ensure you can identify their requirements and support them effectively.
This module will describe good practice when meeting and interviewing clients. It will assist you in feeling more confident when you meet with clients.
In this module you will learn about:
- How to welcome clients effectively
- How to structure the session with your client
- How to conclude the session.
This module is one of a number of training modules to help Support Through Court volunteers when supporting clients. The modules all use the same case study to explore the different aspects of supporting clients effectively. We will be referring to this example as we work though this module, so it may be helpful to remind yourself of the facts now. You may want to open this case study in a separate window (use Ctrl + click on the link) so you can refer back to it when needed. Find out more about the fictitious Johnson/Smith family and their situation
During the module you may come across terminology which is unfamiliar to you. Some words are hyperlinked to the Glossary, so by hovering over the word you will be able to see its definition.
This module deals with some sensitive issues including descriptions of domestic abuse. These training modules are not compulsory, but they are recommended. If you do not feel comfortable to start the module, or if you are affected by the material, or feel you are unable to undergo the training, then Support Through Court can help you. Please speak to your Service Manager when you are next in the office.
If you need immediate support over the phone you can call:
National Domestic Violence Helpline – 0808 200 247
Give your opinion
How would you rate your understanding of Cafcass right now, before you start this module? Submit your answer.
6.2 Welcoming Clients