8. 1 Introduction

Welcome to this training module on Signposting. Signposting means explaining to clients where they can go to get help and support.

Learning outcomes

This module explains why signposting is an important part of your volunteering at Support Through Court and how to signpost clients effectively. It assists you in feeling more confident when you need to signpost clients to other people or organisations.

In this module you will learn about:

  • What is meant by Signposting and why it is important
  • Where to signpost clients to
  • Examples of good and poor practice when signposting clients.

This module is one of a number of training modules to help Support Through Court volunteers when supporting clients. The modules all use the same case study to explore the different aspects of supporting clients effectively. We will be referring to this example as we work though this module, so it may be helpful to remind yourself of the facts now. You may want to open this case study in a separate window (use Ctrl + click on the link) so you can refer back to it when needed. Find out more about the fictitious Johnson/Smith family [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)]   and their situation.

During the module you may come across terminology which is unfamiliar to you. Some words are hyperlinked to the Glossary, so by hovering over the word you will be able to see its definition

Please note

This module deals with some sensitive issues including descriptions of domestic abuse. These training modules are not compulsory, but they are recommended. If you do not feel comfortable to start the module, or if you are affected by the material, or feel you are unable to undergo the training, then Support Through Court can help you. Please speak to your Service Manager when you are next in the office.

If you need immediate support over the phone you can call:

National Domestic Violence Helpline – 0808 200 247

Give your opinion

How would you rate your understanding of signposting right now, before you start this module? Submit your answer .

8.2 What is signposting and why is it important?