6.6 Your volunteering and interviewing clients

This module has explained what good practice is when meeting and interviewing clients.

In this module you have learned about:

  • How to welcome clients effectively
  • Active listening techniques
  • How to structure the session with your client
  • How to conclude the session.

Support Through Court have a suite of training modules which you can complete so please do take a look at the other modules available. You can study these in any order. They include:

The domestic abuse modules are designed to be studied in order, from the first working to the third. These modules are:

  1. Introducing domestic abuse
  2. Supporting survivors of domestic abuse
  3. Supporting clients who are accused of perpetrating domestic abuse

When meeting clients, please remember:

  • The first impression we make is vitally important
  • Structure the session so you gain the information you need to support the client
  • Conclude the session effectively.

Give your opinion

Well done, you have completed this module.

How much will it help you with interviewing clients in your volunteering?

Submit your answer.

6.5 Concluding session – return responsibility to the client