6.6 Your volunteering and interviewing clients

This module has explained what good practice is when meeting and interviewing clients.

In this module you have learned about:

• How to welcome clients effectively
• Active listening techniques
• How to structure the session with your client
• How to conclude the session.

Support Through Court have a suite of training modules which you can complete so please do take a look at the other modules available. You can study these in any order. They include:

• Special measures [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)]
• Working with Cafcass
• Interviewing clients
• Writing statements
• Signposting clients to other organisations
• Working with vulnerable people

The domestic abuse modules are designed to be studied in order, from the first working to the third. These modules are:

1. Introducing domestic abuse
2. Supporting survivors of domestic abuse
3. Supporting clients who are accused of perpetrating domestic abuse

When meeting clients, please remember:

• The first impression we make is vitally important
• Structure the session so you gain the information you need to support the client
• Conclude the session effectively.