Summary of Study Session 5
In Study Session 5, you have learned that:
- Social accountability means holding public officials and service providers to account for their actions and performance. It can improve service delivery and community empowerment in WASH projects.
- Factors that provide an enabling environment for social accountability include organised community groups, responsive government officials, access to information and sensitivity to culture and context.
- Mechanisms for social accountability include participation by citizens and community groups in project planning, budgeting and monitoring.
- The relationship between participation and social accountability is important in influencing government officials and community representatives to respect the wider community and bring about improvement of urban WASH services.
- Social responsibility is linked to personal accountability and refers to the attitudes of responsible citizens and organisations that consider the impacts of their actions on the wider community.