3.3 Good practice in supporting and managing volunteers

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Figure 4 Volunteers and organisations both benefit from supporting volunteers

Putting effort and thought into how to manage and support volunteers through their journey with an organisation has become increasingly important. More training and knowledge-sharing is now available for managers of volunteers. In the past the process was much more informal, but as people now expect more from their volunteering and retaining volunteers becomes more challenging, supporting volunteers through induction, training and engagement has gained momentum in many organisations.

Meeting and interviewing volunteers