Learning outcomes

By completing this section and the associated quiz, you will:

  • understand the difference between governance and management, and the role of trustees in voluntary organisations
  • understand what is meant by the impact of a voluntary organisation and why it matters
  • be able to improve the ways in which you communicate with others.

If you already work, volunteer or are a trustee then you will be able to apply the examples and knowledge gained to your own experience. If you do not yet work or volunteer in the voluntary sector then you could think about how these topics relate to an organisation you are interested in. You might even be inspired to consider applying for a role as a trustee, in which case you will have a clearer idea of what it entails.

4. Accountability and communications

4.1 The role of trustees