• If anyone does not adhere to the Code of Conduct (e.g. saying something unfriendly to another student) please either warn them or remove them from the session, depending on the severity of the incident and what you think is best in that situation. A reminder such as “please can I just highlight the need for all attendees to adhere to the code of conduct” may suffice.

• If appropriate, you could speak to the person separately in a breakout room. This may also be an appropriate method if topics like mental health come up.

• Sometimes it’s best to remove one disruptive person from the event, rather than keeping that person in the event causing upset to other attendees.

• Note down their name and any other details and let the Belonging Team know afterwards if you have had any incidents at oustudents-belonging@open.ac.uk

• Ask attendees if they are ok – let them know they can email the Belonging Team at oustudents-belonging@open.ac.uk to have a debrief or discuss the issue if they’d like to.