You will now go to the Helpful People page to find out more about being helpful...

1. 1. Watch the video of Carl Rogers who was at the forefront of the humanist psychotherapies, now known as client-centred therapy. In this video he is talking about the importance of empathy, which has been shown in many studies to be a key element of engaging with people and achieving good treatment outcomes. 
   2. Watch the video of Martha Sanchez-Craig talking about the characteristics of practitioners who tend to be effective at achieving good treatment outcomes. Some practitioners are naturally good at engaging people; however, all these qualities can be learned.

This link will take you to ► Helpful People

A supportive organisational culture is the bedrock of effective practice...

1. 1. Watch the video of Prof Duckert describing a positive operational culture being a requirement for facilitating good practice.
   2. Read about Max Weber's classic treatise on bureaucracy.
   3. See the checklist on Ingredients for Teamwork.

This link will take you to ► Effective Places

There is plenty of evidence to show what kind of organisations are effective. So, now take a look at selected research articles and explore service user preferences for the way their treatment  is given...

This link will take you to ► Effective Places Research

When you have finished watching the videos go on to read the Dealing with Intoxication extract