Skip to content
Skip to main content

About this free course

Download this course

Share this free course

Successful IT systems
Successful IT systems

Start this free course now. Just create an account and sign in. Enrol and complete the course for a free statement of participation or digital badge if available.


Batty, D. (2013) ‘NatWest hit by system failure less than a year after last outage’, Guardian, 24 May [Online]. Available at (Accessed 5 November 2015).
BBC Trust (2014) ‘Trust publishes NAO report into BBC Digital Media Initiative’, BBC Trust, 23 September [Online]. Available at (Accessed 13 February 2015).
Bryson, J. M. (2004) ‘What to do when stakeholders matter’, Public Management Review, vol. 6, no. 1, pp. 21−53.
Burton, G. (2013) ‘Bottoms up: pub chain Michells & Butlers’ top-to-toe IT overhaul’, Computing, 26 June [Online]. Available at (Accessed 5 November 2015).
Business Wire (2003) ‘Latest Standish Group CHAOS Report Shows Project Success Rates Have Improved by 50%’, Business Wire, March 25 [Online]. Available at (Accessed 5 November 2015).
Clarke, G. (2014) ‘£100m DMI omnifail: BBC managers’ emails trawled by employment tribunal’, the register, 12 August 2014 [Online]. Available at (Accessed 5 November 2015).
Clegg, S. R. (1989) Frameworks of Power, London, SAGE Publications Ltd.
Clegg, S .R. (1990) Modern Organizations, London, SAGE.
Conlan, T. and Arthur, C. (2013) ‘BBC suspends technology officer after Digital Media Initiative failure’, Guardian, 24 May [Online]. Available at (Accessed 5 November 2015).
Davis, K. (2013) ‘Different stakeholder groups and their perceptions of project success’, International Journal of Project Management, vol. 32, no. 2, pp. 189−201 [Online]. Available at (Accessed 5 November 2015).
DeLone, W. H. and McLean, E. R. (2003) ‘The DeLone and McLean model of information systems success: a ten-year update’, Journal of Management Information Systems, vol. 19, no. 4, pp. 9−30.
Dix, A., Finlay, J., Abowd, G. D. and Beale, R. (2004) Human–Computer Interaction, Harlow, Pearson Prentice Hall.
Eason, K. (2008) ‘Sociotechnical systems theory in the 21st century: another half-filled glass?’, in Graves, D. (ed) Sense in Social Science: A collection of essays in honour of Dr. Lisl Klein [Online], Broughton, Desmond Graves, pp. 123−34. Available at (Accessed 5 November 2015).
Flyvberg, B. and Budzier, A. (2011) ‘Why your IT project might be riskier than you think’, Harvard Business Review, September, pp. 23−5.
Fortune, J. and Peters, G. (2005) Information Systems: Achieving Success by Avoiding Failure, Chichester, Wiley.
Fortune, J., White, D., Jugdev, K. and Walker, D. (2011) ‘Looking again at current practice in project management’, International Journal of Managing Projects in Business, vol. 4, no. 4, pp. 553−72.
Freeman, R. E. (1984) Strategic Management: A Stakeholder Approach, Boston, MA, Pitman.
Griffiths, K. (2013) ‘Co-op to sell mortgage processor’, The Times, 10 June [Online]. Available at (Accessed 5 November 2015).
Lukes, S. (1974) Power: A Radical View. London, Macmillan.
Markus, L. and Robey, D. (1983) ‘The Organizational Validity of Management Information Systems’, Human Relations, vol. 36, no. 3, pp. 203−26.
McAvoy, J. and Butler, T. (2009) ‘A failure to learn in a software development team: the unsuccessful introduction of an agile method’, in C. Barry et al. (eds) Information Systems Development: Challenges in Practice, Theory, and Education, Vol. 1, Berlin, Springer.
Mendelow, A. (1991) ‘Stakeholder mapping’, Proceedings of the Second International Conference on Information Systems, Cambridge, MA, December 7−9.
NAO (2013) Universal Credit: Early Progress [Online]. Available at (Accessed 5 November, 2013).
Nasir, M. H. N. and Sahibuddin, S. (2011) ‘Critical success factors for software projects: a comparative study’, Scientific Research and Essays, vol. 6, no. 10, pp. 2174−86.
Ramage, M. and Shipp, K. (2009) Systems Thinkers, London, Springer.
Standish (2013) ‘The chaos manifesto’, The Standish Group International.
Wateridge, J. (1998) ‘How can IS/IT projects be measured for success?’, International Journal of Project Management, vol. 16, no. 1, pp. 59−63.
Wedley, W. C. and Ferrie, A. E. J. (1978) ‘Perceptual differences and effects of managerial participation on project implementation’, Journal of the Operational Research Society, vol. 29, no. 3, pp. 199−204.
Williams, R. B. (2010) ‘Why we love bad news’, Psychology Today, 30 December [Online]. Available at (Accessed 5 November 2015).