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Successful IT systems
Successful IT systems

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Learning outcomes

After studying this course, you should be able to:

  • understand the nature of success and failure in IT systems

  • understand what makes an IT system successful

  • understand the sociotechnical nature of IT systems, in that they incorporate hardware, software, organisational, social and human components

  • identify different types of stakeholders and apply techniques to elicit the main interactions of stakeholders with systems

  • analyse issues of power and conflict between stakeholder groups in IT systems.