My OpenLearn account

To create an account, click the green 'Create account / Sign in' button found in the top right-hand corner of the OpenLearn site. If you are on a mobile device then you will need to click the profile icon in the top right-hand corner followed by 'Create account / Sign in'. Then, click the pink 'Create account' button in the 'New visitor?' section. Fill in your details and click 'submit'.

If you have any problems signing in to your account, then contact the OU Computing Helpdesk (ou-computing-helpdesk@open.ac.uk). You can telephone +44 (0) 1908 653972.

1. Name change in your OpenLearn profile

To amend your profile name, click on 'My OpenLearn' or the profile icon in the top right-hand corner of each page, and select ‘Edit my profile and display settings’. Follow the link to your OU user account.

You can read about how we handle your personal data in our Privacy Statement.

2. Name change on your Statements of participation

To change the name on your Statement of participation, click on 'My OpenLearn' or the profile icon in the top right-hand corner of each page. Select ‘Edit my profile and display settings’, scroll down to the section 'Name to be displayed on Statements of Participation' and update your preferred name.

If you have more than one first name, follow this additional instruction:

The Statement of participation will only pick up one name from the 'Forenames' section, all your remaining names should go into the 'Surname' section.

This change usually takes place overnight.

3. How do I change my email address?

You are only able to change the contact email for your account, the account will still be associated with the original email address.

To amend your contact email address, click on 'My OpenLearn' or the profile icon in the top right-hand corner of each page, and select ‘Edit my profile and display settings’. Follow the link to your OU user account.

After this change, any emails relating to enrolment on courses, gaining Statements of participation etc. will be sent to the new address.

If you'd prefer not to sign in using your old email address, there are alternative usernames for signing in -

• your OU computer username (OUCU), which is in the format zx12345
• your Personal Identifier (PI), which is in the format of a letter and seven numbers e.g. D1234567

If you know your password, log in and click on 'My OpenLearn' or the profile icon in the top right-hand corner of each page, before selecting ‘Edit my profile and display settings’. Follow the link to your OU user account.

If you have forgotten your password, you will need to contact the OU Computing Helpdesk (ou-computing-helpdesk@open.ac.uk). You can telephone +44 (0) 1908 653972

Please be aware that deleting your profile will remove any badges you may have earned, and remove all records of your activity on OpenLearn. It is not reversible, once the profile is deleted, it can't be re-instated.

You can read about how we handle your personal data in our Privacy Statement .

Before you contact us, please bear in mind that we are a small team working with limited resources, so please check the FAQs first to see whether this answers your question.

If you can't find the answer that you are looking for, please contact us at openlearn@open.ac.uk and we will try to respond as soon as possible.