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Author: Jane Seale

Stay connected: supporting people with learning disabilities to use technology

Updated Tuesday, 11 July 2023

What is the best way to support people with learning disabilities to access and use technology? This series of seven videos will help you answer this question.

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In this series of videos, people with learning disabilities and their support workers share their experiences of providing and receiving support to use everyday technologies. This includes tablets and mobile phones to access applications such as the YouTube and Zoom. The interviewees highlight the importance of person-centred support that is informed by a good understanding of both technology and the person with a learning disability who is being supported. 

Providing personalised support

Transcript (PDF document15.4 KB) .

We want to empower people obviously through what we do, to support people to understand and gain the skill.

Understanding what technology can offer

Transcript (PDF document17.0 KB) .

I’d say just for technology, it is a really helpful thing with giving out information, talking to people nowadays.

Understanding the potential benefits

Transcript (PDF document58.9 KB) .

I am using technology to see and talk to friends, to keep my health and feel better in myself as well.

Building belief in the potential for successful technology use

Transcript (PDF document54.7 KB) .

I have learnt to use my emails and Zoom and also learnt how to use my touch screen and how to go to different things on the telephone and choose what I need.

Teaching people with learning disabilities how to
use their learning technologies

Transcript (PDF document16.0 KB) .

We cannot teach other people how to use technologies if we don’t have technology skills ourselves.

Understanding common difficulties

Transcript (PDF document16.2 KB) .

I want someone to show me how to do it and then I can do it after that.

Troubleshooting when things go wrong

Transcript (PDF document61.2 KB) .

We tend to try and trouble-shoot. So maybe close down Zoom, log out and log back in.


Acknowledgements and resources


Thank you to everyone who participated in the interviews:

Andrea, Andrew, Carinder, Cathy, Chewy, Dan, Jean, Jo, Josh, Kathryn, Kevin, Lorrain, Marie, Mark, Neil, Robert, Tim, Tracey and Vicky.

Also, thank you to the following groups: 


Toolkits for supporting people with learning disabilities to use technologies.


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