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Perspectives on social work: individual stories
Perspectives on social work: individual stories

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The qualities or characteristics of a good social worker identified by the four individuals are broadly similar. The importance of listening, and the other qualities mentioned, reflect the ‘warmth, empathy, reliability and respect’ identified by Beresford (2012) as being what service users want from social workers – that is, the same kind of qualities one would expect in a trusted friend.