3.3 Availability of support
Students reported that regular check-ins, especially around assessment times, were welcomed and would demonstrate that the tutor was ‘there and present’. Tutors who complained to students of having other work/commitments which impacted on their availability contributed to students’ anxiety and often resulted in students struggling alone rather than seeking support.
So far in this course it is evident that tutors and students are aligned in their perspectives about what is supportive: being treated as an individual and providing flexible, responsive support. The next section will consider how appropriate support can be provided to students with a mental health condition, taking a whole institution perspective.