Glossary

BC

business continuity

COSO

The Committee of Sponsoring Organizations (of the Treadway Commission)

ERP

The acronym for Enterprise Resource Planning

FCA

The UK Financial Conduct Authority (responsible for the regulation of financial firms)

FDA

The US Food and Drug Administration

Five Whys

An interrogative technique where the question ‘why?’ is repeatedly asked to help identify the root of a problem or an issue

ISO

The International Organization for Standardization

NGO

The acronym for non-governmental organisation

PERT

The acronym for Programme Evaluation and Review Technique

PESTLE

The acronym for a management brainstorming technique (i.e. what are the Political, Economic, Social, Technological, Legal, Environmental matters relating to an organisation?)

RACI

The acronym for Responsible, Accountable, Consulted and Informed communications processes

SRA

The acronym for Strategic Review Analysis

SWOT

The acronym for a management brainstorming technique (i.e. what are the Strengths, Weaknesses, Opportunities, Threats of, or relating to, an organisation?)