4 Developing active listening skills
The Samaritans (2022) have developed a model for effective active listening called SHUSH [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] .
To become a better listener, they recommend that you:
- Show you care
- Have patience
- Use open questions
- Say it back
- Have courage.
You might also find it useful to look at their poster on Top tips for becoming a better listener.