3 Summary of Session 2
In this session, you explored our findings about information provided when raising a concern and also how people experience the process of raising a concern from a usability perspective.
Activity: reflection point
‘The right information, in the right format, at the right time.’
You might want to take some time to reflect on what you learned in Session 2. Perhaps consider:
- What information would you want to have if you were raising a concern about a professional?
- What type and format of information is helpful and in what format?
- What would you want to know if you were considering/are considering raising a concern about a registrant?
In completing this session, to what extent do you agree with this statement: ‘My knowledge of people’s experiences of readability and finding information has improved’?
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How will you use the knowledge learned in this session? Make some notes in the text box below.
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You can now go to Session 3 [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] .