Skip to content
Skip to main content

About this free course

Download this course

Share this free course

Improving patient, family and colleague witnesses’ experiences of Fitness to Practise proceedings
Improving patient, family and colleague witnesses’ experiences of Fitness to Practise proceedings

Start this free course now. Just create an account and sign in. Enrol and complete the course for a free statement of participation or digital badge if available.

References

International Association of Medical Regulatory Authorities (2023) ‘Membership listing’. Available at: https://www.iamra.com/membership-listing (Accessed: 9 February 2024).

International Council of Nurses (2023) ‘Who we are’. Available at: https://www.icn.ch/who-we-are (Accessed: 9 February 2024).

Professional Standards Authority (2024) ‘Strategic Objectives’. Available at: https://www.professionalstandards.org.uk/about-us/strategic-objectives (Accessed: 12 March 2024).

Professional Standards Authority (2023) ‘What is Fitness to Practise?’ Available at: https://www.professionalstandards.org.uk/news-and-blog/blog/detail/blog/2022/07/14/what-is-fitness-to-practise (Accessed: 9 February 2024).

General Dental Council (2015) GDC ‘“Raising Concerns” Research Final Research Report’. Available at: https://www.gdc-uk.org/docs/default-source/research/gdc-raising-concerns-research-report-final.pdf?sfvrsn=3a613f46_2 (Accessed: 5 March 2024).

General Medical Council (2014) ‘Exploring the experience of public and patient complainants who have been through the GMC’s Fitness to Practise procedures’. London.

Biggar, S. and Lobigs, L.M. (2020) ‘How can we make health regulation more humane? A quality improvement approach to understanding complainant and practitioner experiences’, Journal of Medical Regulation, 106(1), pp. 7–15. 

Brame, C. (2016) ‘Effective educational videos: principles and guidelines for maximising student learning from video content’, CBE Life Sciences Education, 15(4).

Care Quality Commission (2014) ‘Complaints Matter’. CQC, UK.

Dictionary.com (n.d.) ‘concern’. Available at: https://www.dictionary.com/browse/concern (Accessed: 24 January 2024).

General Dental Council (2015) ‘GDC “Raising Concerns” Research Final Research Report’. Available at: https://www.gdc-uk.org/docs/default-source/research/gdc-raising-concerns-research-report-final.pdf?sfvrsn=3a613f46_2 [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] (Accessed: 5 March 2024).

General Medical Council (2014) ‘Exploring the experience of public and patient complainants who have been through the GMC’s Fitness to Practise procedures’. London.

General Medical Council (2019) ‘Why do many public concerns that would be better directed to another organisation come to the GMC? Full Report’. London. 

McKinney, V., Yoon, K. and Zahedi, F. M. (2002) ‘The Measurement of Webcustomer Satisfaction: An Exception and Disconfirmation Approach’, Information Systems Research, 13(3), pp. 296–315.

Nah, F. F. and Davis, S. (2002) ‘HCI Research Issues in E-commerce’, Journal of Electronic Commerce Research, 3(3), pp. 98–113.

National Literacy Trust (2023) ‘Literacy’. Available at: https://literacytrust.org.uk/parents-and-families/adult-literacy/ (Accessed: 24 January 2024).

NHS Resolution (2020) ‘CG12 Complaints Policy’. Available at: https://resolution.nhs.uk/wp-content/uploads/2020/01/CG12-Complaints-Policy.pdf (Accessed: 23 January 2024).

Parliamentary and Health Service Ombudsman (2023) ‘NHS Complaint Standards 2021–22 pilot evaluation report’. Complaint Standards NHS, Parliamentary and Health Service Ombudsman, UK.

Parliamentary and Health Service Ombudsman (2014) ‘Report. My expectations for raising concerns and complaints’. Parliamentary and Health Service Ombudsman, UK.

Ramotion (2024) ‘Website usability 101: Definition, Principles and Methods’. Available at: https://www.ramotion.com/blog/website-usability/#:~:text=Website%20usability%20is%20an%20essential,rather%20than%20the%20actual%20procedure (Accessed: 12 March 2024).

Rowlands, G., Protheroe, J., Winkley, J., Richardson, M., Seed, P.T., Rudd, R. (2015) ‘A mismatch between population health literacy and the complexity of health information: an observational study’, 65(635), e379–e386.

Sindhuja, P. N. and Surajith, G. D. (2009) ‘Impact of the Factors Influencing Website Usability on User Satisfaction’, IUP Journal of Management Research, 9(12), pp. 54–66.

Surrey Council (2023) ‘Reading Level for Web Pages’ Available at: https://www.surreycc.gov.uk/website/writing-guide/reading-levels-for-web-pages#:~:text=Most%20pages%2C%20even%20ones%20with,they%20can%20do%20it%20well (Accessed: 24 January 2024).

UK Government (2022) ‘Guidance and tools for digital accessibility’. Available at: https://www.gov.uk/guidance/guidance-and-tools-for-digital-accessibility (Accessed: 24 January 2024).

Nursing and Midwifery Council (2021) ‘Being a witness: taking part in a hearing’. Available at: https://www.nmc.org.uk/globalassets/sitedocuments/Fitness to Practise_information/witness_hearings.pdf (Accessed: 25 January 2024).

Nursing and Midwifery Council (2023a) ‘The three questions we ask when making screening decisions’. Available at: https://www.nmc.org.uk/ftp-library/screening/our-overall-approach/the-three-questions-we-ask-when-making-screening-decisions/#:~:text=We%20use%20a%20screening%20process,the%20Fitness%20to%20Practise%20Committee (Accessed: 14 March 2024).

Nursing and Midwifery Council (2023b) ‘Is there evidence of a serious concern that could require us to take regulatory action to protect the public’. Available at: https://www.nmc.org.uk/ftp-library/screening/our-overall-approach/the-three-questions-we-ask-when-making-screening-decisions/is-there-evidence-of-a-serious-concern/ (Accessed: 14 March 2024).

Fricker, M. (2007) Epistemic injustice: Power and the Ethics of knowing. Oxford, Oxford University.

General Dental Council (2022) ‘Giving evidence at a dental hearing’. Available at: https://www.dentalhearings.org/attending-a-hearing/witnesses/giving-evidence (Accessed: 9 February 2024).

Nursing and Midwifery Council (2021) ‘Being a witness: taking part in a hearing’. Available at: https://www.nmc.org.uk/globalassets/sitedocuments/Fitness to Practise_information/witness_hearings.pdf (Accessed: 25 January 2024).

Parliamentary and Health Service Ombudsman (2020) ‘Making complaints count: Supporting complaints handling in the NHS and UK Government Departments’. Available at: https://www.ombudsman.org.uk/sites/default/files/%28HC%20390%29%20-%20Making%20Complaints%20Count-%20Supporting%20complaints%20handling%20in%20the%20NHS%20and%20UK%20Government%20Departments.pdf (Accessed: 12 December 2023).

Department of Health (2009) ‘Tackling concerns locally-Report of the Working Group’. NHS Medical Directorate. Available at: https://data.parliament.uk/DepositedPapers/Files/DEP2009-1072/DEP2009-1072.pdf (Accessed: 25 March 2024).