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Dickens, C. ([1854] 1989) Hard Times, Oxford, Oxford University Press.
O’Connor, J. and Seymour, J. (1995) Introducing NLP, London, Thorsons.
Thompson, N. (1996) People Skills: A Guide to Effective Practice in the Human Services, Basingstoke, Macmillan.
Week 4 [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)]