This free course was written by Frances Doran (Operations Training Supervisor at Leonard Cheshire Disability) and John Rowe (Lecturer for The Open University).
Except for third party materials and otherwise stated (see Creative Commons Attribution-NonCommercial-ShareAlike 4.0 Licence.), this content is made available under a
The material acknowledged below is Proprietary and used under licence (not subject to Creative Commons Licence). Grateful acknowledgement is made to the following sources for permission to reproduce material in this free course.
Every effort has been made to contact copyright owners. If any have been inadvertently overlooked, the publishers will be pleased to make the necessary arrangements at the first opportunity.
(a) © Frank Leung/iStockphoto.com
(b) © Taing Sohlman/iStockphoto.com
(c) © Chaofann/iStockphoto.com
(d) © courtesy Jack Campin
(e) © Verandah/iStockphoto.com
(f) © Spotmatic/iStockphoto.com
(g) © block37/iStockphoto.com
(h) © Vitaly-Art/iStockphoto.com
(a) © akindo/iStockphoto.com
(b) © Kaladrakas in Flickr
(c) © Tuned-In/iStockphoto.com
(d) © Rapid Eye/iStockphoto.com
(e) © Lisafx/iStockphoto.com
(f) © Lokobaho/iStockphoto.com
Figure 3: courtesy © Excellence Assured Ltd
Activity 3: Video transcript: courtesy https://www.buzzfeed.com/
Activity 6: Video and transcript: courtesy of Jonathon Carley. With thanks to the staff and residents at Merlin Court Care Home and Avery Healthcare for their help and assistance in the making of this video.
Activity 8: TED video and transcript: Katie Owens and Active Listening https://www.youtube.com/ watch?v=WER63AY8zB8 made available in http://www.ted.com/ # under http://creativecommons.org/ licenses/ by-nc-nd/ 3.0/