Free course

Sure, I know how to talk to people!

Free statement of participation on completion
Sure, I know how to talk to people! Copyright free Icon

This free course is one in a series focusing on leadership, decision-making and communication in the context of policing within the community. This particular session focuses on communication skills and specifically looks at how to build rapport and get the most out of conversations in community settings. It introduces a psychological model which is a useful way to think about how to develop rapport, and allows you to plan for, and reflect on, your everyday interactions in order to build rapport effectively. It focuses on conversations that might be considered ‘difficult’, and encourages effective listening and effective diagnosis of interpersonal behaviour.

Course learning outcomes

After studying this course, you should be able to:

  • understand the principles of a psychological model about rapport
  • identify interpersonal behaviours using the model
  • avoid maladaptive responses using the model
  • plan an interpersonal response to a particular situation based on the model
  • reflect on a situation experienced recently.

First Published: 18/09/2019

Updated: 06/11/2019

Skip Rate and Review

Take your learning further

Making the decision to study can be a big step, which is why you'll want a trusted University. The Open University has 50 years’ experience delivering flexible learning and 170,000 students are studying with us right now. Take a look at all Open University courses.

If you are new to University-level study, we offer two introductory routes to our qualifications. You could either choose to start with an Access module, or a module which allows you to count your previous learning towards an Open University qualification. Read our guide on Where to take your learning next for more information.

Not ready for formal University study? Then browse over 1000 free courses on OpenLearn and sign up to our newsletter to hear about new free courses as they are released.

Every year, thousands of students decide to study with The Open University. With over 120 qualifications, we’ve got the right course for you.

Request an Open University prospectus371