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Understanding operations management
Understanding operations management

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Learning outcomes

After studying this course, you should be able to:

  • define ‘operations’ and ‘operations management’

  • identify the roles and responsibilities of operations managers in different organisational contexts

  • apply the ‘transformation model’ to identify the inputs, transformation processes and outputs of an organisation

  • identify operational and administrative processes

  • describe the boundaries of an operations system, and recognise its interfaces with other functional areas within the organisation and with its external environment.